This Privacy Policy applies to the treatment of information collected by Ashwin Property Pty Ltd and their associated agents (“Company”).
1. Personal information
The Company is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.
2. Collection, Use, and Disclosure of Personal Information
What we collect
We only collect personal information that is reasonably necessary to carry out our business activities and with your consent. The information we may collect about you includes:
- Contact details: Full name, residential or business address, email address, and phone number.
- Personal identifiers: Date and place of birth, and government-issued identification details (such as driver licence, passport, Medicare card, or other ID document numbers).
- Biometric information: Such as a facial image or short video used to verify your identity.
- Service data: Information about the services we provide to you and any related transactions.
- Other information: Any other information you choose to provide to us.
How we use and disclose your information
We collect, use, and disclose your personal information to:
- Verify your identity.
- Provide and manage our services to you.
- Communicate with you about the Company’s business.
- Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements.
- Detect and prevent fraud, and keep our systems secure.
- Improve our services.
We do not sell your personal information. However, for the purposes described above, we may disclose your personal information to:
- Identity verification providers: Including APLYiD and its authorised sub-providers.
- Government authorities: Commonwealth and State authorities and official record holders, through the Document Verification Service (DVS).
- Internal personnel: Our employees and authorised representatives, on a need-to-know basis.
- Professional advisors: Such as lawyers, accountants, and auditors.
- Service providers: Trusted technology and service providers that help us operate our business, deliver services, or operate our website.
- Regulators and Law Enforcement: Or other third parties where required or authorised by law.
Disclosure to group companies and overseas
Your personal information may be shared with the Company’s group companies, which may be located in Australia or overseas. Additionally, some of our service providers may store or process personal information outside of Australia. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, including through the use of contractual protections with our providers.
3. Use of tracking technologies
The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser.
4. Identity Verification and Government Data Matching (DVS)
To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).
Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.
These authorities check whether the details you have provided match the records they hold.
We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).
This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.
More information about the DVS is available at idmatch.gov.au.
5. Biometric Information
As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.
Biometric information may be used to:
- Confirm that you are a real person and physically present
- Match your image to the photograph on your identification document
- Reduce the risk of fraud and identity theft
Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.
6. Consent to Collection and Identity Verification
By providing your personal information and completing the identity verification process, you consent to:
- The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
- The collection and use of biometric information, such as a facial image or video, for identity verification
- Your information being checked against records held by Commonwealth and State authorities through the DVS
- Your information being shared with our authorised identity verification providers, including APLYiD
Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details below.
If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.
7. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These steps include secure systems, access controls, and encryption in transit and at rest where appropriate.
We retain personal information only for as long as we need it for the purposes set out in this Policy, or as required by law. When we no longer need your information, we securely delete or de-identify it.
8. Access and Correction
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date.
To make a request, please contact us:
Ashwin Property
WOTSO Robina, Shop 6001,
Level 2/19 Robina Town Centre Dr,
Robina QLD 4226
Ph: 0434 570 011
We will respond within a reasonable time.
9. Direct Marketing
From time to time, we may use your contact details to send you information about our services that we think may be of interest to you, including newsletters.
You can opt out of marketing communications at any time by using the unsubscribe link in our messages, or by contacting us using the details above.
10. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us first using the details above.
We will acknowledge your complaint, investigate it, and respond to you within a reasonable time.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. The Company and links to other websites
The Company provides links to websites outside of the Company site. These linked sites are not under the control of the Company, and the Company is not responsible for the conduct of companies linked to the Company website, nor for the performance or otherwise of any content and/or software contained in such external websites.
Disclaimer
The information contained in this site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site. Accordingly, the site should not be used as a substitute for consultation with a competent adviser.
While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Ashwin Property Pty Ltd is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Ashwin Property Pty Ltd, its related corporations, employees or agents be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages. While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, Ashwin Property Pty Ltd is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Ashwin Property Pty Ltd, its related corporations, employees or agents be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.